Frequently Asked Questions

(These FAQ's apply to our paid hosting accounts only)

Detailed instructions for all aspects of your account are accessible through your user control panel. Below are the basics to help you get started.

Web Space and Bandwidth (Data Transfer)

Q. How much Web space do I get ?
A. You're allocated up to 50 Mbs of Web space. Upgrades are available in increments of 50mb.
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Q. What can it be used for ?
A. Any purpose that does not contravene the current Terms & Conditions.
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Q. How much bandwidth can I use ?
A. Data transfer per month starts at 1000 Mbs, and upgrades are available in increments of 500Mbs.

Q. How do I upload my Web site files ?

A1. Via a standard FTP program use the following settings:
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  • FTP Server: yourdomain.com
  • Username: account username
  • Password: account password


    • A2. With Microsoft Frontpage you should use:

  • Server: your registered domain name eg: http://www.yourdomain.com
  • Username: account username
  • Password: account password
    • .
    Q. What are the server paths required for some cgi, php or ssi scripts
    A. Server Paths to sendmail, perl etc. (DO NOT create these folders) are:
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  • Perl: /usr/bin/perl
  • SendMail: /usr/sbin/sendmail
  • Date: /bin/date
  • Webspace: The path to the web space for an account is dependant on the account username, for an account with the username 'johndoe' the path to it's web space would be: /home/johndoe/public_html
    • .
    Q. What are the DNS settings for my domain name ?
    A. Primary Nameserver: ns5.tritoncore.com

    Secondary Nameserver: ns6.tritoncore.com

    FrontPage Extensions

    Q. Can I use Frontpage Extensions ?
    A. Yes, basic Frontpage Extensions instructions and settings are in your control panel help section. Note: we do not provide support for the use of Frontpage extensions or the program once installed on your account.
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    Q. Why can't I use FTP ?
    A. If you have Frontpage Extensions installed on your account you must use Frontpage to upload your files, using a normal FTP client (WSFTP, CuteFTP etc.) will not work. See the control panel help section for more info.
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    Q. Why can't I create Sub-Webs (Sub-directories) when using Frontpage ?
    A. Some FrontPage features are not supported or disabled on the Unix server, including Sub-Webs.


    Web Space and Bandwidth (Data Transfer) Limits

    Q. What happens if I exceed my web space or bandwidth allowance ?
    A. If your exceed your web space allowance you will be unable to upload any more files, If you exceed your bandwidth allowance your site will become temporarily disabled. Upgrades are available in increments of 50mb webspace plus 500mbs bandwidth at $20 per annum.
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    Q. Is there a maximum bandwidth allowance ?
    A. Yes, we allow upgrades to a maximum of 3,000Mbs per month. Should you exceed this limit you will be required to make arrangements to curb your usage where possible or change to a different type of account.


    Email

    Q. Do you provide web-based email ? 
    A. Yes

    Control Panel

    Q. How do I access the control panel:
    A. URL: http://yourdomain.com/cpanel
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  • Username: account username
  • Password: account password

    • Domain Names

    Q. How do I transfer my domain name to you ?
    A. Ask your current ISP or Host to change the DNS settings for your domain name to those listed above. You should not transfer the domain name to us, only change the DNS settings. If you wish to move your domain name from your current ISP please use Registerfly or 123Reg.
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    Q. How do I release my domain name from you ?
    A. To release your domain name from AA Hosting, for use with another ISP, you must email us using the contact form. Give your UserID, Password and Domain Name you wish to release. By releasing your domain name your hosting account will be closed so make sure you download any important files first.
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    Q. Do you register Domain Names ?
    A. We provide a form at the bottom of our home page which is linked to Registerfly. - com, .net, and .org addresses are currently $9.99 to register for one year, and co.uk addresss are currently £6.79 for 2 yrs.
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    Q. Can I create sub-domains?
    A. Yes, from your User Control Panel.

    Servers

    Q. Do you own your servers ?
    A. No, we use high quality web space and bandwidth supplied by a leading California based provider; this is how we can keep the price so low. If we purchased our own servers and connectivity we could not possibly provide the low cost Web hosting services that we now offer.